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YinzerShop (Copy)

YinzerShop Customer Service Order Tracking Returns & Help Center

WHEN a customer message is an automated or manual request for feedback or reviews about a recent order or product (e.g., rating, review title, review content requests),. This guidance covers messages requesting reviews on products like Black Truffle

<p>WHEN a customer message is an automated or manual request for feedback or reviews about a recent order or product (e.g., rating, review title, review content requests),</p><ul><li>IF the message is only requesting feedback submission or contains a survey/review link, THEN do not respond or escalate as no customer support action is required.</li><li>IF the customer asks a direct question or reports a specific order or product issue elsewhere, THEN check order status or escalate as appropriate.</li><li>IF any other unrelated request or issue is detected in the message, THEN process according to respective guidance.</li></ul><p>This guidance covers messages requesting reviews on products like Black Truffle Sea Salt, SPG Seasoning, Ghost Pepper Sea Salt, Steeltown Garlic &amp; Herb, Black Hawaiian Sea Salt, Location LAVA Salt, Dill Pickle Salt, and Yinzer Dust purchased from Steel City Salt Company.</p>