When customer sends feedback requests related to order reviewsUpdated a month ago

WHEN a customer message is an automated or manual request for feedback or reviews about a recent order or product (e.g., rating, review title, review content requests),

• IF the message is only requesting feedback submission or contains a survey/review link, THEN do not respond or escalate as no customer support action is required.
• IF the customer asks a direct question or reports a specific order or product issue elsewhere, THEN check order status or escalate as appropriate.
• IF any other unrelated request or issue is detected in the message, THEN process according to respective guidance.

This guidance covers messages requesting reviews on products like Black Truffle Sea Salt, SPG Seasoning, Ghost Pepper Sea Salt, Steeltown Garlic & Herb, Black Hawaiian Sea Salt, Location LAVA Salt, Dill Pickle Salt, and Yinzer Dust purchased from Steel City Salt Company.